Looking ahead, as these changes begin to take effect, this will mean smoother processes and less paperwork for all our valued kiritaki.

Most importantly, we'll be more involved in the care journeys of our kiritaki right from the beginning, ensuring tailored support for each individual and their whānau.

Milestones like these encourage us to look back on our journey and see how far we’ve come. From our humble beginnings, to expanding across New Zealand, to acquiring Medcall and Florence Nightingale Agency, all that we do is part of our commitment to providing high-quality, personalized support. This is just another step on that journey.

For our kiritaki, the best news is that there are no immediate changes. Your staff and schedules remain unchanged, and there's no action required from your end. When it's time to renew your support plan, ACC will be in touch with you directly.

We're excited about this step forward and remain dedicated to providing the best care possible for our kiritaki. Thank you for your trust, and we're eager to continue this journey with you!